Terms of service

Terms & Conditions

1. Scope
These General Terms and Conditions apply to all orders placed through the Leyvaro online shop.

2. Offer and Contract
The display of products in the online shop does not constitute a legally binding offer but a non-binding invitation to order.

3. Products
We offer clothing, bags, jewelry and shoes. All products are new and shipped via international suppliers. Minor deviations in color, material or workmanship are possible.

4. Prices and Payment
All prices are final prices. Shipping costs are displayed at checkout.

The following payment methods are available:

  • Credit Card
  • PayPal
  • Klarna

5. Delivery

  • Delivery is available internationally, particularly to Europe, the USA and selected other countries.
  • Delivery time is typically 4–14 business days.
  • We strive for timely delivery but are not liable for delays outside our control (e.g. unforeseen customs clearance or force majeure).
  • In the event of loss or proven damage by the shipping provider, we take responsibility and offer either a replacement delivery or full refund.

6. Shipping & Customs
All customs and import duties are covered by us. No additional costs will be charged to the customer.

7. Right of Withdrawal
Customers have the right to withdraw from their order within 14 days.

8. Returns

  • Goods must be returned in the condition in which they were received — trying on is permitted, but the goods must not have been worn, washed or otherwise used. All labels must still be attached.
  • The customer bears the return shipping costs.
  • The return address will be provided by email after prior contact.

9. Bundle Promotions & Returns

If you purchase items as part of a bundle promotion (e.g. "buy 3, get 1 free"), the discount applies to the entire order. If you return individual items from such a bundle, the promotional benefit will be forfeited. In this case, the refund for returned items will be calculated proportionally based on the total order value to fairly distribute the discount across all retained items.

10. Refunds
Once the returned goods have been received and inspected, the refund will be processed via the original payment method.

11. Defective or Faulty Goods

For defective or damaged goods, the customer may choose between:

  • Replacement delivery
  • Refund

Visible transport damage must be reported within 48 hours of receiving the goods by email with photo or video evidence. For other defects, statutory warranty rights apply. We ask customers to notify us as early as possible by email with photographic evidence so we can find a quick solution.

12. Damaged Returns

If the goods have decreased in value due to improper use, damage or missing original packaging, we reserve the right to charge reasonable compensation or deduct this directly from the refund amount. If the goods can no longer be sold as "new" due to signs of use, a corresponding reduction in value will be applied. If the goods have been significantly damaged by the customer rendering them completely unsaleable, we reserve the right to refuse the refund. The condition of the goods will be assessed upon receipt at our logistics center.

13. Liability

Our liability for contractual breaches and tort is limited to intent and gross negligence. This does not apply in cases of injury to life, body or health, claims for breach of material contractual obligations, or compensation for damages due to delay. In such cases we are also liable for slight negligence. Liability for indirect or consequential damages is excluded to the extent permitted by law.

Swiss law applies. Place of jurisdiction is the registered seat of our company.